Refund and Returns Policy

Return Policy

1) IF a product is customized especially for your needs we DON’T accept returns.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

Custom or personalized orders
Tailor made orders
Items on sale.
FOR THIS ITEM WE DON’T ACCEPT REFUNDS

2) For returns made from non-EU countries we accept returns only via regular post office. The return cost is the customer’s responsibility.

3) All goods will be inspected on return and if they’re properly packaged, intact and with all their labels or tags on we will refund the price of the products and not the shipping costs.

Cancellation Policy

For all orders on sale or custom made we don’t accept returns or cancellations.
No general Cancellation is available

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Upon delivery of the products, the customer is required to check the following:

(i) The total number of boxes is the same as indicated in the shipping documents.

(ii) Packaging is not damaged, wet or has been tampered with, including the sealing materials (adhesive tape or metal).

(iii) Upon delivery the shipment should be carefully inspected and in case of any packaging damage or a mismatch in the number of packages or their contents, delivery carrier and Fur Concierge company must be immediately notified.

WHAT HAPPENS IF I AM NOT FAMILIAR WITH WHAT I ORDER AND ONCE I GOT IT I DON’T LIKE IT FOR REASONS DIFFERENT THAN RETURN POLICIES:

The purchase of a fur article is an important decision. It will keep you warm, it can last for more than 30 years guaranteed, but don’t forget it’s something 100% real and not a petrol-based product. So, if you order some fur article and you want to return it with no proper explanation or a valid reason, we would be no able to serve you. Every customer before making a fur purchase has to be 100% informed, either from us or either from a proper fur site for what is real fur.

C) The customer will have to fill in every required detail of the order form on the site and submit it after carefully reviewing the conditions and specifications of the product(s).

D) If the products returned by the customer arrive in damaged, incomplete, dirty or in any condition which can be interpreted without a doubt as they have been used, there will be no refund.

Failed Orders

If you try to order a product from our store and the transaction can not be processed, please contact both your bank and us.